We strive to provide a smooth and transparent process for returns and exchanges. Please review our updated policy below:

Returns

Time Frame: Customers can return their package within 15 days after delivery.

Shipment Charges: Customers will be responsible for all shipment charges associated with the return.

Custom Charges: Any customs duties or charges incurred during the return will also be borne by the customer.

Processing: Once the returned package is received, we will process your refund promptly.

Exchanges

Time Frame: After 15 days, the item will no longer be eligible for a refund. However, customers can still request an exchange within 30 days after delivery.

Shipment Charges: Customers will be responsible for all shipment charges associated with the exchange.

Custom Charges: Customers will also be responsible for any customs and duties associated with sending or receiving the exchanged product.

Important Notes

Warehouse Location: Our warehouse is in Pakistan, and customs or duties may be incurred when sending a new package during exchanges.

Processing Time: After receiving the returned package, shipment for exchanges may take 10 to 15 days to reach the customer.

Condition: All refund and exchange products are only eligible if they are unworn, in their original condition, and with all tags intact.

How to Request a Return/Exchange

Reason & Attachments: When requesting a return or exchange, please provide a clear reason for the return/exchange along with supporting attachments (e.g., photos of the product, packaging, or any defects). This will help us assist you efficiently.

Contact Us: Once you submit your request, we will contact you via your email or phone number to guide you through the process.

We appreciate your understanding and cooperation with these guidelines to ensure a hassle-free experience.