This Privacy Policy outlines how Zelini ("we," "us," "our") collects, processes, and protects your personal information in compliance with applicable data protection laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information when you interact with our website, customer service, or other channels. This may include:

Personal Details: Name, contact information, date of birth, and gender.

Transaction Details: Payment information, order history, and delivery preferences.

Measurements: For tailoring or size-related services.

Online Data: IP addresses, browser details, and interaction data collected via cookies or similar technologies.

Third-Party Sources: Public platforms like social media (e.g., Facebook, Instagram).

2. How We Use Your Information

We process your personal information to:

Fulfill orders, manage payments, and arrange deliveries.

Provide a personalized shopping experience and recommend products.

Notify you about promotions, events, and updates.

Analyze usage patterns to improve our services.

Where required, we ensure processing is based on your consent or other lawful bases under data protection laws.

3. Sharing Your Information

We may share your information with:

Internal Teams: For order fulfillment and customer support.

Service Providers: Such as logistics partners, payment processors, and marketing agencies.

Legal Obligations: When required by law or to enforce our policies.

We do not sell your personal information to third parties.

4. Marketing Preferences

We may contact you with promotional updates via email, SMS, or social media. You can opt out at any time by using the unsubscribe link in our communications or contacting us directly.

5. Your Rights

You have the right to:

Access and update your personal information.

Request deletion or restrict processing of your data.

Withdraw consent for marketing communications.

For any data-related inquiries, contact us at info@zelini.co.

6. Data Security

We implement robust measures to protect your information against unauthorized access or loss, including encryption and secure storage methods. However, no online platform can guarantee absolute security, so we encourage you to safeguard your account credentials.

7. Data Retention

Your data is retained only as long as necessary to fulfill the purposes outlined in this policy. Once no longer required, it will be securely deleted or anonymized.

8. Policy Updates

This Privacy Policy may be updated periodically. Changes will be communicated via email or posted on our website. Please review the policy regularly to stay informed.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please email us at info@zelini.co.

At Zelini, your trust is our priority, and we are committed to ensuring the privacy and security of your personal information.